Privacy Policy

SEQ Stone is committed to respecting your privacy and protecting the personal information you provide to us.

This Privacy Policy explains how Pinnacle Kitchens QLD Pty Ltd trading as SEQ Stone, ABN 72 626 821 467, collects, uses, stores and discloses personal information when you use our website, contact us or engage our services.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles where they apply to us.

Personal Information We Collect

The personal information we collect will depend on how you interact with SEQ Stone.

This information may include:

• Your name
• Email address
• Phone number
• Residential, business or project address
• Information you provide when requesting a quote
• Plans, measurements, photographs or other project information you provide to us
• Details about products or services you are interested in
• Communications between you and SEQ Stone
• Information automatically collected when you use our website, such as your IP address, browser type, device information and website activity

We generally only collect personal information that is reasonably necessary for our business activities.

How We Collect Personal Information

We may collect personal information when you:

• Submit an enquiry or quote request through our website
• Contact us by phone, email or another communication method
• Visit our showroom or premises
• Request stone fabrication, installation or another service
• Provide plans, measurements, photographs or project specifications
• Interact with our website or online advertising
• Communicate with one of our staff members

We may also receive information from builders, designers, suppliers, contractors or other parties involved in your project where appropriate.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotes
• Arrange consultations, measurements, fabrication, delivery or installation
• Provide our products and services
• Communicate with you regarding your project
• Process and manage customer orders
• Improve our products, services and website
• Maintain business and customer records
• Send relevant service or marketing communications where permitted
• Comply with legal and regulatory obligations
• Protect our legal rights and the security of our systems

We will not sell your personal information to third parties.

Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services.

This may include disclosure to:

• Stone manufacturers and suppliers
• Installers and contractors
• Builders, designers or other parties involved in your project
• Delivery and logistics providers
• Website hosting and technology providers
• Professional advisers, including accountants or legal advisers
• Government authorities where required by law

We take reasonable steps to ensure personal information is only disclosed where necessary and appropriately handled.

Overseas Service Providers

Some technology, website, analytics, communications or cloud service providers we use may store or process information outside Australia.

The countries in which information may be processed can vary depending on the service providers being used.

Where required by applicable privacy laws, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

Website Analytics and Cookies

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the website and improve our marketing and online services.

Cookies may collect information such as:

• Pages visited
• Time spent on the website
• Referring websites
• Browser and device information
• General location information
• Interactions with website features

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Marketing Communications

Where permitted by law, we may use your contact details to provide information about SEQ Stone products, services or offers that may be relevant to you.

You can ask us to stop sending marketing communications at any time by using the unsubscribe option provided or contacting us directly.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact SEQ Stone using the details below.

We may need to verify your identity before providing access to personal information.

How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, our business requirements and any applicable legal or record keeping obligations.

When personal information is no longer required, we may securely destroy or de-identify it where appropriate.

Third Party Websites

Our website may contain links to websites operated by manufacturers, suppliers or other third parties.

SEQ Stone is not responsible for the privacy practices, security or content of third party websites. We recommend reviewing the privacy policy of any external website you visit.

Privacy Complaints

If you have a concern about how SEQ Stone has handled your personal information, please contact us using the details below.

We will review your concern and aim to respond within a reasonable period.

If applicable privacy legislation applies to the matter and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, website, services or legal requirements.

The latest version will be published on this website.

Contact SEQ Stone

SEQ Stone
Pinnacle Kitchens QLD Pty Ltd
ABN 72 626 821 467

26 Junction Road
Burleigh Heads QLD 4220

Phone 0414 278 225

You can also contact us through the enquiry form on our website