Website Terms and Conditions

These Terms and Conditions govern your use of the SEQ Stone website.

This website is operated by Pinnacle Kitchens QLD Pty Ltd trading as SEQ Stone, ABN 72 626 821 467.

By accessing or using this website, you agree to these Terms and Conditions.

Website Information

SEQ Stone aims to ensure the information provided on this website is accurate and current.

However, website information is provided for general information only and may change without notice.

Information about products, colours, materials, availability, turnaround times, installation, pricing and other services should be confirmed directly with SEQ Stone before making a purchasing decision.

Quotes and Pricing

Any prices displayed on the website are indicative only unless expressly stated otherwise.

A formal quote provided by SEQ Stone will be based on the information available at the time, which may include project dimensions, plans, selected materials, edge profiles, cut-outs, access requirements, installation requirements and other project specifications.

Final pricing may change where measurements, selections, specifications, site conditions or the scope of work differ from the information originally supplied.

Additional terms included in a written quote, order confirmation or contract provided by SEQ Stone will apply to that particular project.

Measurements and Project Information

Customers are responsible for providing accurate information when requesting preliminary pricing or advice.

Where final measurements are required before fabrication, SEQ Stone may undertake or arrange a site measure.

Manufacturing should only proceed using dimensions and specifications approved or confirmed for the project.

Changes requested after fabrication has commenced may result in additional costs or delays.

Stone and Surface Variations

Natural and manufactured stone products may vary in colour, pattern, texture, veining, shade and appearance.

Natural stone in particular is inherently variable and may contain characteristics such as veins, fissures, markings and colour variations.

Samples, photographs and website images should therefore be treated as a guide only. The finished product may vary from samples or images displayed online.

Where slabs are selected from a third party supplier, availability is also subject to that supplier’s stock.

Product Information

SEQ Stone works with stone and surface products supplied by a range of manufacturers and distributors. The website currently describes SEQ Stone as providing stone sourced from leading Australian suppliers and offering fabrication, delivery and installation services across South East Queensland.

Product specifications, warranties, maintenance requirements and recommended uses may be determined by the relevant manufacturer.

Customers should follow the manufacturer’s current care, maintenance and warranty instructions for their selected surface.

Availability and Lead Times

Any manufacturing, fabrication, delivery or installation timeframe displayed on the website or discussed during an enquiry is an estimate unless expressly confirmed otherwise in writing.

Timeframes may be affected by:

• Material availability
• Supplier delays
• Changes to the project
• Site readiness
• Access requirements
• Manufacturing requirements
• Events outside SEQ Stone’s reasonable control

We will take reasonable steps to communicate significant changes to an agreed timeframe.

Installation and Site Access

Where SEQ Stone is providing installation services, the customer is responsible for ensuring reasonable access to the installation area and that the site is ready for the work to be performed.

Additional charges may apply where site conditions, access restrictions or other circumstances result in additional work that could not reasonably have been anticipated when the quote was prepared.

Any project specific installation requirements will be outlined in the relevant quotation or agreement.

Care and Maintenance

Different stone and surface products have different care and maintenance requirements.

Customers should follow the cleaning, maintenance, heat protection, sealing and general care instructions provided by the relevant manufacturer or SEQ Stone.

Improper use or maintenance may affect the appearance, performance or manufacturer’s warranty of a product.

Consumer Guarantees

Our products and services come with rights and guarantees that may apply under the Australian Consumer Law.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Australian Consumer Law provides automatic consumer guarantees for eligible goods and services, and businesses cannot remove those rights through their terms and conditions.

Manufacturer Warranties

Certain products supplied by SEQ Stone may also be covered by warranties offered by the relevant manufacturer.

Manufacturer warranties are subject to the terms, conditions, exclusions and registration requirements specified by that manufacturer.

A manufacturer’s warranty operates in addition to any rights you may have under the Australian Consumer Law.

Website Images and Colours

We make reasonable efforts to represent stone colours, patterns and finishes accurately on our website.

However, differences in screens, photography, lighting, production batches and the natural characteristics of stone mean that website images may not exactly represent the finished product.

We recommend viewing physical samples or slabs where appropriate before making a final selection.

Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, branding, layouts, photographs and other materials owned by SEQ Stone, is protected by applicable intellectual property laws.

You may view and use website content for personal and non-commercial purposes.

You must not reproduce, distribute, modify, republish or commercially exploit SEQ Stone content without permission, except where permitted by law.

Product names, logos, photographs and other materials belonging to third party manufacturers remain the property of their respective owners.

External Websites

Our website may contain links to third party websites, including stone manufacturers and suppliers.

These links are provided for convenience and information.

SEQ Stone does not control third party websites and is not responsible for their availability, accuracy, content, security or privacy practices.

Limitation of Liability

To the extent permitted by law, SEQ Stone is not liable for loss arising solely from reliance on general information contained on this website where that information has not been confirmed for a specific project.

Nothing in these Terms limits any liability or remedy that cannot lawfully be limited under the Australian Consumer Law or other applicable legislation.

Privacy

Personal information collected through this website is handled in accordance with our Privacy Policy.

Changes to These Terms

SEQ Stone may update these Terms and Conditions from time to time.

Any revised Terms and Conditions will take effect when published on this website.

Continued use of the website after changes are published constitutes acceptance of the revised website terms.

Governing Law

These Terms and Conditions are governed by the laws of Queensland, Australia.

Subject to any rights you may have under applicable consumer legislation, disputes relating to these website Terms and Conditions will be subject to the jurisdiction of the courts of Queensland.

Contact SEQ Stone

SEQ Stone
Pinnacle Kitchens QLD Pty Ltd
ABN 72 626 821 467

26 Junction Road
Burleigh Heads QLD 4220

Phone 0414 278 225

You can also contact us through the enquiry form on our website.